ACCESSIBILITY STATEMENT
Last Updated: October 14, 2026
TNA Dermafortis SDN. BHD. (“Dermafortis”) is committed to ensuring digital and physical accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our services, facilities, and digital presence (https://www.dermafortis.com/) are inclusive and accessible to all visitors and partners.
1. Standards and Guidelines
To make our website accessible and user-friendly, we aim to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards, as well as applicable international digital accessibility regulations. These guidelines outline best practices for making web content accessible to individuals with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
2. Measures to Support Digital Accessibility
Dermafortis takes the following measures to ensure digital accessibility across our website:
- Integrating accessibility into our digital design, procurement, and content publishing practices.
- Ensuring appropriate visual contrast between text and background elements.
- Providing descriptive alternative text (alt text) for functional images and media assets.
- Maintaining consistent, structured heading hierarchies to support screen reader users and keyboard navigation.
3. Accessibility Arrangements in the Organization
Dermafortis values accessibility across all physical and operational business touchpoints. Our organizational accessibility arrangements include:
- Accessible Office Facilities: Our primary business office at Menara Milenium is equipped with barrier-free building access, wheel-chair friendly elevators, accessible restrooms, and visitor parking accommodations.
- Customer & Business Partner Assistance: Should you require specific accommodations prior to visiting our offices or attending a meeting, our team is prepared to assist with tailored arrangements upon request.
- Alternative Document Formats: Product information, safety data sheets, and company disclosures can be made available in alternative digital or enlarged formats upon request for individuals with visual impairments.
4. Requests, Issues, and Suggestions
We continuously seek to improve accessibility across our website and organizational services. If you encounter any accessibility barrier on our site, need assistance accessing information, or have suggestions on how we can improve our accessibility efforts, we strongly encourage you to reach out to us.
How to Submit a Request or Feedback:
When submitting a request or reporting an accessibility issue, please include the following details so we can address your query effectively:
- Page URL or Facility Location: The specific web page or physical location related to your request.
- Description of the Issue/Suggestion: A brief description of the barrier encountered or the alternative format requested.
- Contact Information: Your preferred name and contact method (email or phone) so our team can follow up with you.
Contact Details for Accessibility Inquiries:
TNA Dermafortis SDN. BHD.
Level 7, Menara Milenium, Jalan Damanlela, Pusat Bandar Damansara
Damansara Heights, 50490 Kuala Lumpur, Malaysia
Email: catherine@dermafortis.com
Phone: +60 11 2689 7288
Response Time:
Our accessibility coordinator will review your request and respond within 3 to 5 business days with an update or proposed resolution.